Allmänna villkor

By placing an order with Melora Beauty ("Melora", "we", "us" or "our") for products sold on our website ("Products"), you agree to our Terms and Conditions ("Terms").

Please read these Terms and Conditions carefully. If there is anything you are not satisfied with or have any questions about, please contact our customer service before placing an order.

We update our Terms and Conditions regularly. The date of the last update can be found at the top of the document. When you order from us, the terms and conditions that are current at the time of order always apply. If we make changes to the Terms and Conditions that significantly affect your order, we will contact you in advance and tell you what has changed – and how you can cancel your purchase if you do not accept the changes.

Table of contents

  • Definitions

  • Melora Beauty – company information

  • Application

  • Offers

  • When an agreement arises

  • Right of withdrawal

  • Consumer's responsibility in case of withdrawal

  • How to cancel a purchase and what it costs

  • What we do in case of a regretted purchase

  • Exceptions to the right of withdrawal

  • Prices

  • Compliance and warranties

  • Product information

  • Policies related to purchases

  • Delivery and execution

  • Agreements that apply over time

  • Payment

  • Complaints

  • Disputes

  • Other provisions

1. Definitions

(Texts unchanged, only the company name updated where it existed.)

2. Melora Beauty – company information

Company name:  Mevoria AB
Company address: S:t Johannesgatan 2, 211 46 Malmö, Sweden
Email: kontakt@melora.se
Organization number: 559314-9841
VAT registration number: SE559314984101

3. Application

These terms and conditions apply to all offers and purchases made remotely from Melora Beauty.

Before you make a purchase, you will be given access to these terms and conditions. If it is not possible to view them directly, we will inform you about how you can easily read them in another way, for example via email. You can always have them sent to you free of charge upon request.

If the purchase is made digitally, you will have access to the terms and conditions in a format that you can save, for example as a PDF.

If special terms and conditions apply to a particular product or service, these terms and conditions will be supplemented. In the event of any contradiction, the most advantageous terms and conditions for you as a customer will always apply.

4. Offers

If an offer has a time limit or special conditions, this will be clearly stated. We strive to describe our products accurately and in detail. If images are used, they should reflect the product fairly. Obvious errors in offers are not binding.

Each offer contains sufficient information for you to understand what applies when making a purchase.

5. When an agreement arises

A purchase agreement arises when you accept an offer and make a purchase according to the terms and conditions stated.

When you order digitally, we will send you a confirmation directly via email. Before you receive this confirmation, you can cancel your order at any time.

After confirmation, the right of withdrawal applies instead of cancellation.

We protect all digital transfers with appropriate security technology and follow the law when handling personal data and payment checks.

We have the right to refuse orders if there are reasons to suspect, for example, unpaid debts or improper use.

At the latest upon delivery, you will receive written or digital information about:

  • How to contact us with complaints
  • How to use the right of withdrawal, or if it does not apply
  • What warranties and after-sales service are included?
  • Total price including taxes
  • Any shipping costs
  • Payment and delivery information
  • How to terminate a possible ongoing contract
  • The standard withdrawal form

For subscriptions, this information is sent with the first delivery.

6. Right of withdrawal

You have the right to cancel your purchase of an item within 14 days without having to give a reason. We may ask for the reason, but answering is completely voluntary.

The withdrawal period begins on the day after you or a person designated by you receives the goods.

If you have purchased multiple items in the same order, the period begins when you receive the last item. If the purchase is for a subscription or multiple deliveries, the withdrawal period begins from the first delivery.

For services and digital content that are not physically delivered, a 14-day withdrawal period also applies from the day after the contract is concluded.

If we have not informed you of your right of withdrawal or sent you the standard form, the period is extended by up to 12 months. If we provide correct information during this period, 14 days apply from that date.

Section 7 – Consumer's liability during the cooling-off period

During the withdrawal period, you as a consumer are expected to handle the product and packaging with care. You may only unpack or use the product to the extent necessary to determine its characteristics, function and nature – just as if you were trying it on in a physical store.

If the product is handled more than is necessary to determine these characteristics, you may be liable for any loss of value.

You are not responsible for any decrease in value if Melora Cosmetics has not informed you of the right of withdrawal correctly before the purchase.

Section 8 – How to exercise your right of withdrawal and what it costs

If you wish to cancel your purchase, you must notify Melora Cosmetics within the cancellation period, either by using our standard form or in another clear manner (for example, via email).

You must then return the goods as soon as possible, but no later than 14 days from the date on which you notified us of your withdrawal. You can also return it in person or via a designated representative, if we offer this. The return is considered to have been made on time if you send the goods before these 14 days have passed.

The product should be returned in its original condition and preferably in its original packaging, with all accessories and according to our return instructions.

You are responsible for ensuring that the return is sent correctly and on time. You are also responsible for the return shipping - unless we have notified you otherwise.

For digital content (which is not physically delivered), you do not have to pay anything if:

  • you have not expressly agreed to the delivery starting before the withdrawal period has expired,
  • you were not informed that you lose the right of withdrawal in connection with the consent, or
  • Melora has not confirmed this in writing.

If you cancel a purchase, any additional agreements will also automatically expire.

Section 9 – What Melora Cosmetics does in case of a purchase cancellation

If you notify us that you are cancelling your purchase via email or other electronic means, we will confirm this immediately.

All payments you have made, including delivery costs (if any), will be refunded within 14 days from the day you notify us of your withdrawal.

We will wait with the refund until we have received the product back, or until you have shown that it has been sent - whichever comes first.

Refunds will be made using the same payment method you used for the purchase, unless you request otherwise. You will never pay any fees for the refund.

If you have chosen a more expensive delivery option than our standard shipping, we will only reimburse the cost of the standard delivery.

Section 10 – When the right of withdrawal does not apply

Melora Cosmetics may exclude certain goods and services from the right of withdrawal, but only if clearly stated before purchase.

The following are not covered by the right of withdrawal:

  • Products or services with prices that are affected by market changes beyond our control.
  • Purchase at public auction.
  • Completed services, if:
  • you have approved that the service may begin before the cooling-off period has expired, and
  • you have been informed that the right of withdrawal then expires.
  • Bookings for accommodation, transport, car rental or events on specific dates.
  • Leisure activities with fixed dates.
  • Goods made to your specifications or that are clearly personalized.
  • Goods that deteriorate quickly or have a short shelf life.
  • Sealed goods that, for health or hygiene reasons, cannot be returned once the seal has been broken.
  • Goods that have been mixed with others in a way that makes them impossible to separate.
  • Alcoholic beverages with delivery further in the future and where the value is affected by the market.
  • Sealed audio/video recordings and software where the seal has been broken.
  • Newspapers and magazines (not subscriptions).
  • Digital content that is not physically delivered, if you:
  • you have given your consent for delivery to start before the withdrawal period has expired, and
  • informed that you thereby lose the right of withdrawal.

Section 11 – Prices

During the period an offer is valid, prices will not be increased – except if VAT changes according to law.

If we offer products whose prices are affected by external market factors (e.g. exchange rates), these may have variable prices. In such cases, we will clearly inform you about this.

Any price increases within three months of the conclusion of the agreement may only occur if required by law or regulation. Increases after three months are only permitted if:

  • it is due to changes in the law, or
  • we have explicitly informed you about the possibility and you may terminate the agreement from the day the increase takes effect.

All prices on our website include VAT.

Section 12 – Compliance and Warranty

We at Melora Cosmetics guarantee that our products and services correspond to what is promised in descriptions and agreements, and comply with applicable laws and regulatory requirements.

If we have agreed on specific uses for the product, we also guarantee that.

Any additional guarantees from us, manufacturers or suppliers do not affect your statutory rights as a consumer.

“Extra warranty” means voluntary promises that give you extended rights beyond what is required by law.

Section 13 – Product Descriptions

All product descriptions and images on our website are produced in good faith and are intended as a guide. Actual products may differ slightly.

Packaging may differ from the images. Although we try to display colors accurately, differences may occur depending on your screen settings.

Section 14 – Purchase Policies

You may purchase a maximum of eight (8) copies of the same item per order – and a total of eight per customer in a twelve-month period. We reserve the right to refuse or cancel orders without giving any reason.

All products, services and samples we offer are intended for personal use only – not for resale.

We reserve the right to limit the number of products ordered if we suspect abuse of our terms of purchase. Samples are distributed subject to availability.

 

Section 15 – Delivery and Performance

Melora Cosmetics treats all orders with the utmost care – from receipt to delivery. This also applies if you order a service.

Delivery will be made to the address you provided when ordering.

Melora delivers within 30 days unless another delivery date has been agreed. If a delivery is delayed, or if all or part of the order cannot be fulfilled, you will be informed of this no later than 30 days after your order.

In such cases, you have the right to cancel the purchase free of charge and may be entitled to compensation. If you have already paid, we will refund you as soon as possible.

The risk of damage or loss only passes to you when the product has been delivered to you or a recipient designated by you - unless otherwise agreed.

Section 16 – Term of the Agreement: Duration, Termination and Renewal

Termination

You have the right to terminate an agreement that runs until further notice and that involves you receiving products or services delivered regularly at any time. The notice period is no longer than one (1) month, unless otherwise agreed.

A fixed-term agreement for regular delivery may be terminated at the end of the agreement period. Here too, a notice period of no more than one (1) month applies.

You always get:

  • terminate the contract whenever you want, without being tied to a specific time
  • terminate the contract in the same way you entered into it
  • terminate with the same notice period that Melora Cosmetics applies to itself

Extension

A fixed-term contract may not be automatically extended or renewed.

Exception: a fixed-term contract may be extended by a maximum of three (3) months, if you can terminate it with one month's notice.

Agreements that are extended until further notice may be terminated at any time, with a notice period of no more than one (1) month.

Duration

If an agreement lasts longer than one year, you may terminate it at any time after the first year – with a notice period of no more than one month, unless special or fair reasons indicate otherwise.

Section 17 – Payment

Unless otherwise stated, payment must be made within 14 days from the date on which the cooling-off period begins to apply. If no cooling-off period applies, payment must be made within 14 days from the date you entered into the contract.

For service contracts, the deadline begins the day after you receive confirmation from us.

We never request more than 50% of the total amount in advance, unless otherwise agreed. If you have agreed to pay in advance, we may wait to process the order until we have received your payment.

You are responsible for reporting incorrect payment information to us.

If you do not pay on time, and we have reminded you and given you an additional 14 days to pay, but no payment is made, Melora Cosmetics has the right to charge:

  • statutory default interest on the overdue amount, and
  • reasonable collection costs (however, no more than):
  • 15% of amounts up to SEK 2,500
  • 10% on the next 2,500 SEK
  • 5% on the next 5,000 SEK
  • lowest 450 SEK

We can always apply more favorable terms than these if we so wish.

Section 18 – Complaints

Melora Cosmetics has a clear and accessible complaints procedure.

If you wish to make a complaint about a product or service, you must do so within a reasonable time after the defect is discovered. Describe the problem clearly and completely and send the complaint to kontakt@melora.se .

We respond to complaints within 14 days. If we need more time, we will acknowledge receipt within the same time frame and let you know when you can expect a response.

Section 19 – Disputes

Swedish law applies to all agreements between Melora Cosmetics and consumers. Any disputes shall be settled by a Swedish court with Malmö District Court as the first instance, unless otherwise provided by mandatory law.

Section 20 – Additions or deviations

Any additions or deviations from these terms and conditions must be in writing and must not be to your detriment. You must be able to save them on a durable medium, such as an email or PDF.